Killerspin Returns and Refund Policy
If there is extensive damage to the product, please contact Killerspin Concierge Service at 866-577-6291 or firstname.lastname@example.org at your earliest convenience, and reference your order/shipment number. All products with shipping or factory damage will be replaced or refunded by Killerspin. More information may be required depending on date and products ordered.
Prior to return of any and all merchandise, a proof of purchase and authorization must be made by Killerspin via e-mail phone. Customer must initiate the return process within 30 days upon delivery. Any returned product must be returned in its original packaging and in saleable condition, to an address provided to you by a Concierge Service Representative, or the customer will be charged with a 25% re-stocking fee.
Products must be new, unused, and contain all original accessories. Rubber, nets, and balls cannot be returned if opened.
Returned goods must be shipped with freight prepaid via US Postal Service, UPS or FedEx, or an LTL freight company of your choice (for larger items, such as tables). Refunds will not be given for the shipping costs. This applies to all products, including tables. If the returned merchandise is found to be factory defective, a shipping label would be provided to you by a Concierge Service Representative.
Products returned, and in the opinion of Killerspin that appear to be damaged by the customer, will NOT be accepted for return, exchange or refund. A customer requesting the return of the damaged product which was sent to and received by Killerspin will require all shipping charges to be charged to the customer for the return of such product or products, unless arrangements of such products are made in advance and authorized by Killerspin.
The above rules and prices are subject to change without prior notice