Killerspin Shipping time and Delivery Info
All orders will be processed and shipped within two business days (excluding tables, see table shipments below). Once your order is shipped you will receive an email with your tracking information.
All orders, excluding tables, are sent via UPS, USPS or FedEx Ground, and standard delivery time is 3 to 5 business days. Shipping cost is determined by the zone where the destination zip code is located. Orders of $75 or more automatically receive free standard shipping service to locations in the contiguous United States. International FedEx shipping to Canada is charged $30 regardless of the amount, and all taxes and duties must be paid by the consignee.
Second day and Overnight deliveries are also available for an additional charge.
Table orders arrive at destinations in approximately 10 -15 business days with free shipping. This applies to standard LTL (free shipping) and White Glove Delivery.
Expedited shipping available for additional fee per request and quote separately.
Table prices include curbside delivery shipping charges to most cities in the 48 contiguous United States. Freight companies' rates are higher than average to certain areas of the United States and additional charges may apply. If so you will be notified before your table is shipped.
All tables are shipped by motor freight Monday-Friday. Due to the size of the truck the freight company may be unable to access certain residential areas. Should you feel that your required destination inaccessible to a truck, please contact Killerspin Customer Service prior to placing your order.
Killerspin will notify you once your table has been shipped, via email, and provide you with the tracking number. The freight company should contact you to schedule a delivery time.
Should you need to make changes for any reason once the table has been shipped, additional charges may apply.
Curbside delivery requires you to be present when the table is delivered and assist the driver in removing the table from the truck. Killerspin will provide liftgate service (a smaller truck specially equipped with a hydraulic lift) to easily get your table to the ground.
Should you be unable to assist the driver, additional services can be provided by the freight company. Additional services include Inside Delivery (additional charges may apply) or White Glove Service (Inside delivery, set up and box removal) starting from $350.
Please notify Killerspin should you require any of the above services, there will be NO help in assembling the table.
Should you fail to comply with the arranged delivery time, you will be responsible for any additional charges for redelivery and/or storage fees established by the freight company.
Once the table is removed from the truck, and while the driver is still present, please make sure to inspect the table for any damage. Table damage must be noted on the Proof of Delivery at the time of delivery to ensure proper credit. If for any reason you suspect damage that is not visible please note "Subject to Inspection" on the delivery receipt. Should the driver not allow you to make this notation please refuse the shipment and contact Killerspin. For any concealed table damage found after the delivery you must notify Killerspin within five (5) days of delivery to ensure proper credit. If you find your table has concealed damage do not assemble the table. If a table has freight damage and a pick-up by the freight company is required, you are responsible for re-packing the table in its original packaging.
Should you fail to comply with the arranged pickup time and re-packaging, you will be responsible for any additional charges for new pick up and/or other such fees established by the Freight Company and Killerspin.
Shipments outside the United States
Table shipments to Canada will be charged $100 and all duties and taxes must be paid by the consignee.
For other deliveries outside the United States, all duties and taxes must be paid by the consignee, additional shipping charges may apply. Please contact Killerspin Concierge Service at 312.441.0124 or email@example.com to request more information on these shipments.